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CCTV System Repairs

Intelligent Security and Fire carry out CCTV repairs to all makes of CCTV equipment. Our dedicated team of alarm service engineers is on call 24 hours, 7 days a week to carry our emergency repairs. We operate in London, Berkshire, Buckinghamshire, Essex, Kent, Oxfordshire, Hampshire, Hertfordshire, Middlesex and Surrey.

We work closely with a wide range of leading CCTV manufacturers, and provide direct links to their user manuals for ease of use. Our established partners include:

American Dynamics, Axis, Baxall, Comelit, Cortex, Dedicated Micros, Dynamic, Ganz, Hikvision, JVC, LJD, Luxrite, Milestone, Mitsubishi, Panasonic, Pandora, Pelco, QVIS, Samsung, Sanyo, Secyour, Somfy, System Q, Teleeye, Timespace, VSC, Verint Systems, Videoswitch, Vista, Xeno.

We are also able to maintain and repair equipment from other reputable manufacturers, ensuring the most suitable solutions for each project. If your existing system is not listed, please contact us for details.

When CCTV systems require repairs, Intelligent Security and Fire’s SSAIB accreditation and Hikvision installer status guarantee that all work is carried out to the highest professional standards. Faults or breakdowns can compromise security, but our accredited engineers are trained to restore systems quickly and safely, ensuring compliance with industry guidelines. This means your repaired CCTV system will not only function correctly but also continue to meet recognised standards of quality and reliability.

We can normally respond to an emergency call-out within 24 hours and very often the same day if contacted before midday, so we can have your system up and running without inconvenience, helping you make sure that your property is secure.

Typical CCTV faults include:

  • One or more cameras have stopped working
  • Cameras have very poor images
  • Cameras accidently or deliberately damaged
  • No cameras on CCTV monitor screen
  • Unable to playback CCTV recorded images
  • DVR / NVR control equipment beeping
  • DVR / NVR no power
  • DVR / NVE hard drive failure
  • Incorrect time and date on system
  • Unable to connect via phone app

All of our qualified engineers have a minimum of 5 years’ experience and are familiar with all of the common manufacturers and carry a stock of the most common replacement parts so that often the repair can be completed during a single visit.

When this is not possible, we will provide you with a written accurate parts and labour repair quotation together with correct lead times so that you can make an informed choice and have your intruder alarm system up and running in the shortest possible time.

CCTV Maintenance

All too often, a potentially costly repair could have been avoided if the CCTV system had been serviced and maintained regularly.

Once fully repaired we can offer you the option to take out a preventative maintenance service agreement to ensure that your CCTV system is properly maintained in accordance with the manufacturer’s recommendations to prevent future breakdowns.

For maintenance or repairs to your system, you can either book an engineer directly using our online form, or contact our customer service team today for more information about our maintenance and repair services.