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CCTV System Maintenance

Intelligent Security and Fire takeover, maintain and repair all types of CCTV systems. We have a fully qualified, accredited team of mobile engineers in contact throughout the London and the surrounding counties servicing our clients’ CCTV systems.

We work closely with a wide range of leading CCTV manufacturers, and provide direct links to their user manuals for ease of use. Our established partners include:

American Dynamics, Axis, Baxall, Comelit, Cortex, Dedicated Micros, Dynamic, Ganz, Hikvision, JVC, LJD, Luxrite, Milestone, Mitsubishi, Panasonic, Pandora, Pelco, QVIS, Samsung, Sanyo, Secyour, Somfy, System Q, Teleeye, Timespace, VSC, Verint Systems, Videoswitch, Vista, Xeno.

We are also able to maintain and repair equipment from other reputable manufacturers, ensuring the most suitable solutions for each project. If your existing system is not listed, please contact us for details.

As a company accredited by SSAIB and approved by Hikvision, Intelligent Security and Fire provides maintenance services that ensure CCTV systems remain secure, effective, and compliant. Regular servicing is essential to keep surveillance equipment operating at peak performance and to meet insurance and regulatory requirements. Our accredited engineers follow best practice protocols during every maintenance visit, helping to extend system life and safeguard your premises with reliable monitoring.

Maintenance Service Contract

In addition to one‑off servicing, Intelligent Security and Fire provide tailored maintenance service contracts designed to give you complete peace of mind. Each contract is built around your specific requirements and ensures full compliance with current regulations and industry standards.

A maintenance service contract keeps your systems operating at peak performance, extends equipment lifespan, and supports ongoing insurance and regulatory compliance. Contract customers also receive priority response, scheduled preventative maintenance visits, reduced callout charges, and access to our 24‑hour emergency support.

To find out how a maintenance service contract can protect your premises and simplify ongoing system care, please contact our customer service team.

What are the Benefits of a Maintenance Contract?

  • Ensuring that your CCTV system in optimum operating condition
  • Extending the life of your CCTV system
  • Fully equipped service vehicles, carrying a comprehensive range of spares
  • Dedicated customer service desk
  • 24 hours emergency engineer callout service
  • Routine engineer preventative maintenance visits at a time to suit you
  • Industry standard trained maintenance engineers
  • Dedicated technical support service FOC
  • Rapid prioritised response service
  • 50% discounted callout charges

CCTV Maintenance engineer checklist

In order to comply with European and British standards and to ensure that a CCTV system remains reliable, it is vital that it is maintained regularly.

Listed below are a selection of the checks that are carried out by our engineers during a routine preventative maintenance inspection / service visit.

  • Check history of CCTV system since last maintenance service
  • Visual inspection of all major CCTV components including cabling & connections where accessible for signs of deterioration or damage
  • Check all CCTV control equipment (monitors, VCR, DVR, Multiplexer etc.)
  • Check and clean cameras, lenses and housings as necessary
  • Check lenses for correct field of view and adjust as necessary
  • Check pictures for correct field of view and adjust as necessary
  • Check and test remote signalling equipment (where fitted)
  • Check recording and playback quality
  • Check the satisfactory transmission of images to remote centre (where applicable)
  • Repair any minor faults (where possible)
  • Retrain the users on the use of the CCTV system (if required)
  • Log all test results
  • Return the CCTV system to operational status

Intelligent Security and Fire also provide a CCTV repair service service for all existing CCTV systems regardless of the make or model.

For maintenance or repairs to your existing system, you can either book an engineer directly using our online form, or contact our customer service team today for more information about our CCTV system maintenance and repair services.