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Fire Alarm Maintenance

Intelligent Security and Fire offer individual tailored fire alarm maintenance contracts to ensure that our clients’ fire alarm systems are always fully operational, and our clients comply with all legislation and current standards including BS5839.

We work closely with a wide range of leading fire alarm manufacturers, and provide direct links to their user manuals for ease of use. Our established partners include:

Advanced Electronics, Ajax, C-Tech, Cooper Security, Eldes, Fibaro, Firesense, Gent, Haes, Honeywell, Kentec, Menvier, Sigma, Somfy.

We are also able to maintain and repair equipment from other reputable manufacturers, ensuring the most suitable solutions for each project. If your existing system is not listed, please contact us for details.

As a BAFE accredited company and member of the FIA, Intelligent Security and Fire provides maintenance services that ensure fire alarm systems remain compliant, effective, and reliable. Regular servicing is essential to keep fire detection equipment operating correctly and to meet insurance and regulatory requirements. Our accredited engineers follow strict safety protocols during every maintenance visit, helping to extend system life and safeguard your premises with dependable fire protection.

All Fire Alarm Systems must be regularly tested and maintained, to prolong the life of the system and discover and rectify any faults that may occur. A system that is not maintained cannot be guaranteed to protect life and property.

Our professional engineers will service all your fire alarm systems at least every six months, in accordance with BS5839. Our technicians carry a wide range of equipment to re-certify any non-compliances or faults to ensure equipment is maintained in efficient working order, in compliance with the Regulatory Reform Act 2005 (RRO).

Our technicians are available 24/7 in an emergency, so following activation, we can get your fire alarm fully operational again with the minimum amount of downtime. We operate in London, Berkshire, Buckinghamshire, Essex, Kent, Oxfordshire, Hampshire, Hertfordshire, Middlesex and Surrey.

Maintenance Service Contract

In addition to one‑off servicing, Intelligent Security and Fire provide tailored maintenance service contracts designed to give you complete peace of mind. Each contract is built around your specific requirements and ensures full compliance with current regulations and industry standards.

A maintenance service contract keeps your systems operating at peak performance, extends equipment lifespan, and supports ongoing insurance and regulatory compliance. Contract customers also receive priority response, scheduled preventative maintenance visits, reduced callout charges, and access to our 24‑hour emergency support.

To find out how a maintenance service contract can protect your premises and simplify ongoing system care, please contact our customer service team.

What are the Benefits of a Maintenance Contract?

  • HSE and legislative compliance
  • Optimum operation of your fire alarm system
  • Extending the life of your fire alarm system
  • Fully equipped service vehicles, carrying a comprehensive range of spares
  • Dedicated customer service desk
  • 24 hours emergency engineer callout service
  • Routine engineer preventative maintenance visits at a time to suit you
  • Industry standard trained maintenance engineers
  • Dedicated technical support service FOC
  • Rapid prioritised response service
  • 50% discounted callout charges

Fire Alarm Maintenance Engineer Checklist

In order to comply with European and British standards and to ensure that your Fire Alarm system remains reliable, it is vital that it is maintained regularly.

Listed below are a selection of the checks that are carried out by our engineers during a routine alarm maintenance.

  • Visually inspecting any structural or occupancy changes to assess whether changes to the fire alarm system are required
  • Checking false alarm records
  • Battery checking and testing
  • Checking and testing of control panel functions
  • Testing of fire alarm devices
  • Checking automatic transmission of alarm signals to an alarm receiving centre (ARC)
  • Checking and testing of all fault indicators and circuits
  • Testing of printers
  • Other checks and tests recommended by the manufacturer
  • Reporting of outstanding defects
  • Completing log-book
  • Issuing servicing certificate

Intelligent Security and Fire also provide a fire alarm repair service for all existing fire alarm systems regardless of the make or model.

For maintenance or repairs to your existing system, you can either book an engineer directly using our online form, or contact our customer service team today for more information about our fire alarm maintenance and repair services.