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Access Control Maintenance

Intelligent Security and Fire takeover, maintain and repair all types of access control systems. Just as our access control systems are designed and installed to the highest industry standards, so too is our commitment to customer support and maintenance. We have a fully qualified, accredited team of mobile engineers in contact throughout the London and the surrounding counties servicing our clients’ access control systems.

We work closely with a wide range of leading access control manufacturers, and provide direct links to their user manuals for ease of use. Our established partners include:

Bewator, Bioscript, BPT, CAME, Chamberlain, DEA, Diablo, Ditec, Eldes, Elka, Erone, FAAC, Fadini, Fibaro, Genius, Gianni, GM Techtronics, Hikvision, Intratone, JCM, Kantech, Keri Systems, Key Gates, King Gates, Liftmaster, Mayser, Merlin, Mhouse, Moovo, Mygate, Nedap, Nice, PAC, Paxton, Prastel, Roger Technology, Salto, SEA, SEAV, SEIP, Sensible Sensors, Sentry, Siemens, Somfy, Sommer, Storm, TAU, Telcoma.

We are also able to maintain and repair equipment from other reputable manufacturers, ensuring the most suitable solutions for each project. If your existing system is not listed, please contact us for details.

As a company accredited by SSAIB and approved by Paxton, Intelligent Security and Fire provides maintenance services that uphold strict compliance and safety standards. Regular servicing of access control systems is essential to ensure they continue to operate effectively, remain secure, and comply with insurance and regulatory requirements. Our accredited engineers follow best practice protocols during every maintenance visit, helping to extend system life and safeguard your premises.

Maintenance Service Contract

In addition to one‑off servicing, Intelligent Security and Fire provide tailored maintenance service contracts designed to give you complete peace of mind. Each contract is built around your specific requirements and ensures full compliance with current regulations and industry standards.

A maintenance service contract keeps your systems operating at peak performance, extends equipment lifespan, and supports ongoing insurance and regulatory compliance. Contract customers also receive priority response, scheduled preventative maintenance visits, reduced callout charges, and access to our 24‑hour emergency support.

To find out how a maintenance service contract can protect your premises and simplify ongoing system care, please contact our customer service team.

What are the Benefits of a Maintenance Contract?

  • Ensuring that your access control system is in optimum operating condition
  • Extending the life of your access control system
  • Fully equipped service vehicles, carrying a comprehensive range of spares
  • Dedicated customer service desk
  • 24 hours emergency engineer callout service
  • Routine engineer preventative maintenance visits at a time to suit you
  • Industry standard trained maintenance engineers
  • Dedicated technical support service FOC
  • Rapid prioritised response service
  • 50% discounted callout charges

Access Control Maintenance Engineer Checklist

In order to comply with European and British standards and to ensure that an access control system or door entry system remains reliable, it is vital that it is maintained regularly. Listed below are a selection of the checks that are carried out by our engineers during a routine preventative maintenance inspection / service visit:

  • Visual inspection of the system
  • Check mains power supply including charging rates (where applicable)
  • Check battery power supply including charging rates (where applicable).
  • Check satisfactory operation
  • Cleaning control components
  • Check operation of all system components, recording any variations including: Token readers and keypads; Door hardware including all locks and lock releases; Control equipment; PC (Net2 systems and other PC systems); Card Printers; Power supplies and Interconnecting cabling
  • Bring to the customer's attention any damage, failure or items likely to cause a subsequent failure and, where appropriate, repair or replace any failed or deteriorating components
  • Agree any variations from specification with the customer before leaving the site
  • Log all test results
  • Retrain the users on the use of the system (if required)

Intelligent Security and Fire also provide an access control repair service for all existing access control systems regardless of the make or model.

For maintenance or repairs to your existing system, you can either book an engineer directly using our online form, or contact our customer service team today for more information about our access control maintenance and repair services.