We would like to take this opportunity to reassure our valued customers that, our offices are currently open Mon-Fri 0900 – 1700 and we continue to be operational and support your systems to ensure they remain safe and compliant.
“Security & fire safety personnel can play a vital role at this time of national challenge. People working in these sectors who are essential to national infrastructure are “Key Workers” for the purposes of the Government’s guidance on COVID-19.”
The safety and protection of your premises is vital at this time. A lot of buildings, especially commercial premises are empty and it is therefore critical that your fire and security systems are properly maintained. This will not only protect your building and contents, but it will reduce the strain on emergency services having to attend an alarm.
See our Weekly Self-Assessment Checklist to reduce your chances of becoming a victim of fire and theft.
The health, safety and welfare of our customers and our employees remains a top priority. We are closely monitoring and following information and guidance issued by Public Health England and the World Health Organisation, as well as our industry bodies, and I would like to outline some of the measures that we have put in place, and precautions that we are taking at this time.
For customers experiencing problems with their fire, security or smart home system, where possible, our engineers, will try to fix the problem remotely. Where remote access to your system is not operational, we will connect with you using online video applications.
We are carefully reviewing requests for engineer visits on a case by case basis and doing the relevant risk assessments, but please rest assured that an engineer will attend your site if it is deemed necessary. Our engineers are working in isolation and are following strict social distancing and hygiene protocols at all times.
If there are any additional or specific precautions that you require our engineers to undertake in relation to Covid-19 before or during a site visit, please don’t hesitate to let us know.
For general enquiries and non-emergency assistance, please either email firstname.lastname@example.org or contact us by telephone 01895 200200 our offices are open Mon – Fri 0900 –1700.
In an emergency please call 01895 200200. We continue to operate a 24-hour helpline for our contracted customers. If you call is out of hours you will be directed to our Emergency Engineer service.
We are committed to maintaining a high level of service at this very difficult time, whilst complying with guidelines and restrictions that have been put in place to protect individuals and contain the spread of the virus. We appreciate your continued business and cooperation and patience at this time.
If you have any questions, please don’t hesitate to reach out to us.